Error ICM in HTTPS connection in CRM

Hello,

I'm facing an problem when the user login on the CRM WEBUI using HTTPS protocol. The user use BCM to receive the calls from a 0800 number and the BCM software communicates with the CRM filling the customer's informations. When the user use HTTP protocol, the informations fills, but when the user use the HTTPS protocol, she can login (using a certificate or/and login manually), but the customer's informations don't fills.

I already update the certificate from BCM to CRM (in the STRUST).

My parâmeters for HTTPS in RZ10 is:

icm/HTTPS/verify_client                     2

icm/server_port_2                           PROT=HTTPS,PORT=443$$

ssl/ssl_lib                                 C:\usr\sap\CRP\DVEBMGS00\exe\sapcrypto.dll

sec/libsapsecu                              C:\usr\sap\CRP\DVEBMGS00\exe\sapcrypto.dll

ssf/ssfapi_lib                              C:\usr\sap\CRP\DVEBMGS00\exe\sapcrypto.dll

SMICM it's ok.

In the ICM logs i see a error (Atached on file erro_ICM_CHELEB_CERTIFICADOS).

CANOPUS, in the ICM logs error, is a virtual host that have two apps, in server CHELEB and CHERTAN, but the ICM errors appears only in CHELEB server. This is the CRM landscape.

Can you tell me if i need to do any configuration in CRM side? Or its like a infrastructure problem?

Thanks in advanced!!!!

Cleiton Folster Eli