Hi
I have created custom case RMS ID and configured the case, case locator, notes in SRM REGEDIT.
the issue is : Using transaction 'SCASE' , I am able to see the case notes, case folders which I configured in the transaction 'SRMREGEDIT'.
But I dont find the node (folder ) 'Case record modeller' . So I am unable to proceed with the creation of the custom case model.
Can you please let me know how to get this node visible in the custom RMSID, so that I can create the custom case model.
I have searched in SDN and blogs on Records and case management , but I couldnt find this.
Appreciate your response.
Thanks
Saujanya